Privacy Policy
At BiciVeloce Srl, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or engage with our services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our site, including but not limited to your name, contact details, delivery address, payment information, and any other data necessary to fulfill your orders or respond to inquiries. We also collect technical data about your use of our online platform through automated means, such as your IP address, browser type, and pages visited, to help us improve our services and ensure security.
How We Use Your Information
Your personal information is used to process and deliver orders, manage customer relationships, provide customer support, inform you about updates or promotions related to our electric bikes and services, and comply with legal obligations. We may also use your data for analytical purposes to enhance our website experience and improve the development of eco-friendly components and bike parts.
Legal Basis for Processing
We process your personal data based on your consent, the necessity to perform a contract with you, compliance with legal obligations, or our legitimate interests in maintaining and improving our business operations, provided these interests do not override your rights.
Data Sharing and Disclosure
We may share your information with trusted service providers that assist us in operating our business, such as shipping partners, payment processors, and IT services, all of whom are obligated to keep your information confidential and secure. We do not sell or rent your personal data to third parties. Disclosure of personal data may also occur to comply with legal requirements or protect our rights.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. When your data is no longer needed, we securely delete or anonymize it.
Your Rights
You have the right to access, correct, update, or request deletion of your personal data. You can also object to or restrict certain types of processing and request data portability. To exercise your rights or withdraw consent, please send a written request to the company address.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no method of transmission over the internet or electronic storage is completely secure.
International Transfers
As part of our operations, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that adequate safeguards are in place to protect your data in accordance with GDPR requirements.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.
Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.
Contact Information
If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at:
BiciVeloce Srl
25 Via Vittorio Veneto
Suite 3B
Milan, Lombardy 20122
Italy
We reserve the right to update this privacy policy as necessary to reflect changes in legal requirements or our business practices. Significant changes will be communicated appropriately on our online platform.